FREQUENTLY ASKED QUESTIONS
DO I HAVE TO GET RID OF ALL MY STUFF?
No, but we do highly recommend decluttering as much as you can. Getting rid of what you do not need or use will help in the organizing stage and make your space more functionable for you in the end. However, what you decide to keep or toss is completely up to you and we are only there to assist you with respect and non-judgment.
WHAT DOES YOUR "ALL INCLUSIVE" PACKAGE PRICE MEAN?
Our All-Inclusive price means there are no hidden fees. You are paying for our hours in your place not the planning and shopping hours we do outside your home. This also includes disposing of donations (one car load), custom made labels and light cleaning. We can also help with organizing garbage pick up for bigger projects and other service professional needs.
Any additional services or products used (storage bins and baskets) are NOT included in the all-inclusive rate or any service. We work with you to set a budget for all the extra services, so no surprises at the end of the project. We also try to use what you have in your home to keep your costs down.
WHAT ARE YOUR PAYMENT AND CANCELLATION POLICIES?
Full payment for all our packages is due prior to scheduling the session. A final bill will be given at the end of the project and will include any additional products (bins, storage units) or service added.
Packages and services and products paid are non-refundable; however, there is no cancellation fee if something comes up and you need to reschedule (5 days min notice). We are here to work with you.
We accept Cash, E-transfers and all major credit cards.
WHAT ADDITIONAL COST CAN I EXPECT ?
Our all-inclusive rate is in reference to our in home hours. If you are adding any additional storage bins, baskets or additional services like junk disposal, handyperson they would all be at an extra cost.
STILL HAVE QUESTIONS?
We would love to chat with you to answer any and all those questions you may have.